Terms & Conditions
1.1 THE PLAN(S)
All the meals contained within all the company's online meal plans are pre-set and therefore new recipes will never be created upon request either in advance of receiving any cycle (month) or during.
The set meals will be tailored in line with your individual requirements.
When an allergy or intolerance is present, the plan you receive will either be amended and/or a covering email provided detailing how you can manage things which could either be by removing specific ingredients or replacing them with others. We can only deal with certain allergies all of which are detailed on the questionnaire you complete in order to receive your plan.
It is important that you fully understand that the advice given from FitMe regarding allergies is followed at your own risk and responsibility. Although FitMe will recommend the use of products in line with your allergies or intolerances you must ensure that both you and your GP or physician is comfortable with all the ingredients.
By signing up to the company’ online plans you are trusting this approach and whilst feedback is appreciated - disagreeing with our methods on the basis of other professionals points of view will not result in any aspect of the plans being re-designed or warrant a refund.
The training contained within the plan is also pre-set. You will receive details on the exact structure to follow meaning the duration, rep range and amount of sets. This also includes guidance or correct lifting techniques through video links. Due to strength being such an individual consideration, weight on the resistance training section will never be specified and this is something you will have to discover through carrying out the exercises. The best results will come by following this and only this. Training is only permitted once a day and no more. If you wish to carry out your own training in place of ours you must specify this on the questionnaire by selecting the appropriate tick box. In this event the training contained within the plan will still be the same, however you will not be following it. This will also be taken into account when tailoring the calories and macronutrients of the recipes. Please ensure you complete your age, height and weight on the questionnaire. We need both the completed questionnaire as well as clear body shot photos before a plan can be booked in and created. The pictures will need to be taken in swimwear or equivalent so that body composition can be assessed. Once your chosen plan begins you will be in complete control of the results. In order to achieve with this program you need to stick to it 100%, this includes, portions, meal timings, training, alcohol consumption and with eating out. It is not the responsibility of the company to chase you for any information.
Once you purchase the FitMe plan you have 12 months to complete. The plan is valid for 12 months from the initial sign up and needs to be completed within this timeframe.
1.2 OFFICE HOURS
FitMe will strive to answer any queries and questions you have as quickly as possible. However, due to work and family commitments we are sometimes unable to reply as quickly as we would like. If a text, answer phone message or facebook message is sent we will guarantee a reply within 48 hours.
You can pay through Pay Pal or you can pay directly in to the bank account for the Company. The whole amount for the FItMe plan needs to be paid before commencement of the programme to ensure your plan can be designed and made for you.
If a payment is cancelled, cannot be taken due to insufficient funds, or has been refused by Worldpay a reminder email will be sent to you requesting the outstanding payment. This can be paid from your original payment method, directly into our Company account. Refunds will only be applied in the event of proven injury (official medical document) or exceptional circumstances agreed by FitMe.
1.4 LIABILITY / RISK
When following the company plan you are doing so responsibly with your own guidance and take full responsibility for the effects on your body which you may experience along the way.
As with any exercise programme you assume certain risks to your health and safety. Any form of exercise program can cause injuries, and any of the plans from FitMe is no exception.
It is possible that you may become injured doing the exercises in your programme, especially if they are done with poor form. If you choose to participate in these risks, you do so of your own free will and accord, knowingly and voluntarily assuming all risks associated with such exercise activities. These risks also exist for those who are currently in good health right now.
Our company does not act as medical doctors. You MUST consult your doctor before beginning ANY of our plans or exercise programs, no exceptions. You MUST consult your doctor/physical therapist immediately in the event or illness or injury and follow their direct advice which could mean stopping the plan altogether. You are using the chosen plan at your own risk and FitMe is not responsible for any injuries or health problems you may experience or even death as a result of using the FitMe plan.
FitMe maintains the correct and appropriate insurance with a reputable UK Insurer, we ensure our policy is renewed on an annual basis and details of our cover can be provided upon written request. Any and all potential claims need to be made in writing and a company representative will respond within 30 days.
1.5 DATA PROTECTION ACT 1998
If you provide your email address when you register with us or buy from us, we will not send unsolicited marketing material to you. All information supplied will be held by FitMe and will remain secure and confidential. Your details will only be used for research purposes and will not be passed on to any third parties or used for marketing purposes in accordance with the Data Protection Act 1998. The data will be kept securely for as long as you are our client.
Since FitMe is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent.
As a customer you are responsible for understanding this when purchasing any product from our site and in the unlikely event of the meals not being to your liking, taste or falling in line with personal circumstances, be that lifestyle or financial, this would not warrant a refund.
However, we realise that exceptional circumstances can take place with regards to both the character of the product we supply and your personal life.
Therefore, we may honour requests for a refund for the following reasons:
If you have a serious complaint we are on hand to support and resolve these issues. Please direct your correspondence to firstname.lastname@example.org